Terms of Use and Sale

The online store at etnografskimuzej.rs is owned by the Ethnographic Museum in Belgrade.

Full name: Ethnographic Museum in Belgrade
Address: Studentski Trg 13, 11000 Belgrade
Business activity and code: Galleries and Museums, 9102
Registration number: 07031491
Tax ID: 100063220
Website: etnografskimuzej.rs
Contact phone: +381 11 32 81 888
Contact email: info@etnografskimuzej.rs

The Ethnographic Museum in Belgrade provides access to all information published on the website.

You may freely browse the offer on the site in detail, without any obligation to make a purchase.

Use of content that is not in accordance with the terms of use is prohibited.

According to the Consumer Protection Act (“Official Gazette RS”, No. 62/2014, 6/2016 – other law, and 44/2018 – other law), purchases made through our online store www.etnografskimuzej.rs are considered distance selling.

Products ordered from our website can be paid for via cash on delivery, payment slip, or as a legal entity.

Ordered products are delivered within 2 to 7 working days via courier services.

The buyer who confirms the purchase assumes the obligation to pay for the ordered goods.

Prices of goods are displayed with each item.

The buyer has the right to withdraw from the purchase within 14 days or longer if such a decision has been made.

The buyer has the right to file a complaint based on the provisions of the Consumer Protection Act (“Official Gazette RS”, No. 62/2014, 6/2016 – other law, and 44/2018 – other law), as well as the Trade Law (“Official Gazette RS”, No. 52/2019).

Use of the Website etnografskimuzej.rs

When using the site, you are required to comply with all applicable laws and regulations. The content of the site must not be modified, distributed, reproduced, sold, copied, or otherwise used or made available to third parties.

Any false representation and publication of inaccurate data related to the site or associated individuals is prohibited.

Use of the website for propaganda purposes is prohibited.

Resale of goods through the site is not allowed.

You may use the pages of our website for information purposes and to purchase all items published on the site.

The site www.etnografskimuzej.rs is a sales point operating 24/7. Exceptionally, the store may be unavailable due to technical maintenance or unforeseen circumstances beyond the control of the Ethnographic Museum in Belgrade.

The information service operates on weekdays from 10 AM to 5 PM. Phone calls may be recorded for service improvement purposes.

Cookies

By entering our website, you agree to the use of cookies to improve your user experience in accordance with your needs.

The webshop etnografskimuzej.rs uses a text file called “Cookies” which is placed on your computer by a web server. Cookie files are uniquely assigned to you and can only be read by a web server in the domain that issued them.

Cookies used on etnografskimuzej.rs cannot be used to run programs or deliver viruses to your computer.

Copyright

According to the Copyright and Related Rights Act, any unauthorized manual or software copying of content or parts of the content published on the site is prohibited. Content includes textual content of pages, commercial messages/ads, user data, trivia, photographs, logos, graphic designs, and all other content considered as copyrighted works under the law. Violators will be prosecuted.

Personal Data Protection

The Ethnographic Museum in Belgrade treats personal data with the highest level of care, in accordance with the Personal Data Protection Act (“Official Gazette RS” No. 87/2018).

Personal data is processed based on the consent of the individual whose data is being processed. Consent is any freely given, specific, informed, and unambiguous indication of the individual’s wishes, by which he or she, through a statement or a clear affirmative action, agrees to the processing of personal data.

Privacy Policy

The Ethnographic Museum in Belgrade undertakes not to misuse personal data submitted for ordering purposes.

Personal data includes all information used to identify the buyer (such as full name, email address, residential address, etc.).

The museum will not share or disclose the buyer’s personal data to third parties, except in cases prescribed by law or when necessary to fulfill obligations.

All customer data is strictly protected and accessible only to those for whom the data is necessary to perform their duties. The Ethnographic Museum in Belgrade is responsible for adhering to privacy protection principles.

The museum commits to protecting personal data by collecting only the essential information needed to fulfill obligations.

Data automatically recorded by accessing the website (type of browser, number of visits, time spent on pages, etc.) is used solely to evaluate site traffic and improve content and functionality.

Except in the case of an electronic order, the museum will not send emails to the customer unless the customer has explicitly agreed.

Transaction Data Security

When entering payment card information, confidential data is transmitted through a public network in protected (encrypted) form using SSL protocol and PKI system, the most modern cryptographic technology available.

Payment data security is guaranteed by the card processor, Banca Intesa ad Beograd. The entire payment process is conducted on the bank’s pages, and card data is never available to our system.

Payment Methods

On etnografskimuzej.rs, payment can be made via:

Payment slip – individuals
Wire transfer – legal entities
Cash on delivery
Card payment

The selling price is the final unit price, including taxes and duties.

Payment via payment slip:
You will receive an email with a sample slip and account information. You can pay via e-banking or at any payment location (post office, bank, etc.). Products will be reserved for 3 days. Please complete the payment within this period.

Payment via wire transfer:
Legal entities will receive a pro forma invoice by email. Products are reserved for 3 days. After payment confirmation, items will be shipped.

Cash on delivery:
Products will be sent within one business day of order confirmation. Payment is made to the courier upon delivery. Please prepare the exact amount.

Delivery Terms

Delivery is within the territory of the Republic of Serbia.

Shipments are sent via Post Express.

Delivery usually takes 2 to 7 business days.

Delays may occur due to weather, absence of the recipient, or other unforeseen circumstances.

Deliveries are made on weekdays and Saturdays from 8:00 AM to 7:00 PM. You can provide an alternate delivery address. No deliveries on Sundays.

Undelivered packages are kept for 5 working days at the nearest post office.

All items are packed securely in original protective packaging. Packaging is free regardless of the payment method.

The buyer must ensure the exact cash amount.

No delivery is made to Kosovo and Metohija or outside Serbia.

Couriers may refuse to enter enclosed spaces if health risks are assessed.

Free Delivery
During promotional campaigns, delivery is free regardless of the order amount.

Shipment Status
Check status by calling Post Express info line: 011 3607 607 (Mon–Fri 08–18h, Sat 09–15h).

Undelivered Packages
If undelivered, the order may be canceled. If payment was made, a refund will be issued to the provided account.

Complaints

Procedure for Complaints Regarding Faulty Delivered Products

The complaint resolution procedure is conducted in accordance with the provisions of the Consumer Protection Act (“Official Gazette RS”, Nos. 62/2014, 6/2016 – other law, and 44/2018 – other law), as well as the provisions of the Trade Law (“Official Gazette RS”, No. 52/2019).

You are entitled to a replacement of faulty products if it is evident that the defect did not result from improper use, but occurred due to a manufacturing, packaging, or transport error.

The deadline for claiming non-conformity is 2 years from the date of purchase.

The deadline to respond to a complaint is 8 days from the receipt of the complaint. The deadline for resolution is 15 days from receipt of the complaint.

In such cases, product return is at our expense, and the complaint is submitted in three simple steps:

Send a request to: prodavnica@etnografskimuzej.rs

Please include the following information:

Full name
Email address
Invoice or receipt number received with the product
A message describing the reason for the complaint

Properly pack the item(s) for return to prevent damage during transport. Be sure to include the invoice or receipt and write “Complaint” and the document number on the envelope. Please do not forget to enclose the original document (invoice or receipt), as we unfortunately cannot process the return without it.

Once the faulty item is received at our premises and the validity of the complaint is confirmed, the correct item will be sent to your address. If the item is no longer available, a refund will be issued.

Replacement of the faulty item is at the seller’s expense and is carried out via the appropriate courier service. The product can also be exchanged in person at the souvenir shop of the Ethnographic Museum in Belgrade.

How to Purchase

STEP – Selecting Items

Next to each product there is a “Buy” button – click on it, and the product will automatically be added to your cart.

You can add an unlimited number of products to your cart, as well as remove previously added items.

At any time, you can see the number of items and the total price in the cart icon located in the upper right corner of the screen.*

Clicking the cart icon lets you view the cart’s contents.

*Prices on the website are subject to change.

STEP – Review and Enter Information

Once you enter the “Cart” page, review the contents and quantities of the selected items.

Then, fill in the required contact information fields.

If purchasing as a legal entity, enter the company’s information.

Select your payment method. You can choose between:

Payment slip
Cash on delivery
Bank transfer
Card payment

Then, fill in the ANTI-SPAM PROTECTION field.

From the drop-down menu, select the correct answer.

STEP – Payment Confirmation

Review your information.

In the “Do you have a question?” field, you may enter any specific requests or questions.

If all information is correct, click CONFIRM.

You will receive a purchase confirmation email.

Right of Withdrawal

According to the Consumer Protection Act, purchases through our online store etnografskimuzej.rs are considered distance selling.

In the case of distance selling, the law grants the customer – considered a consumer (a natural person who purchases a product to satisfy individual needs, not for professional activity) – the right to withdraw from the contract within 14 days from the date of delivery of the product. The consumer may, but is not required to, state the reasons for withdrawal.

The statement of withdrawal becomes legally effective from the date it is sent to the seller.

The request to withdraw from the purchase must be submitted in writing by sending an email to prodavnica@etnografskimuzej.rs.

In the case of withdrawal, the consumer has the right to a refund or exchange for another product. The refund is issued after the product is received and it is verified that the product is undamaged and in working condition.

The customer must return the product without delay, and no later than 14 days from the date the withdrawal request/form was submitted. After this 14-day period, returns are no longer accepted.

The product must be returned in proper, unused condition, in its original, undamaged packaging, with the original invoice/receipt enclosed.

Upon receipt of the product, it will be checked to confirm it is undamaged and functional. The customer is responsible for any damage caused by improper handling – i.e., the customer is solely liable for any diminished value of the product resulting from usage beyond what is necessary to determine its nature, characteristics, and functionality.

If it is determined that the product has been damaged due to the customer’s fault, the refund will be denied and the product returned at the customer’s expense.

The seller is obligated to issue a refund to the consumer without delay and no later than 14 days from the date of receipt of the withdrawal notice, and only after receiving the returned product.

In the case of product returns and refunds to a customer who previously paid by card, partially or in full, regardless of the reason for return, the Ethnographic Museum is obliged to process the refund exclusively via the same card method used for the payment – VISA, EC/MC, Maestro, Amex or Dina. This means the bank will process the refund directly to the cardholder’s account at the seller’s request.

Return shipping and refund costs are borne by the customer, except in cases where the customer received a faulty or incorrect item.

Product returns must be made exclusively through an appropriate courier service. The item may also be returned in person at the souvenir shop of the Ethnographic Museum in Belgrade.